Returns & Exchanges
At HORZEHOODS Official, we want you and your horse to be completely satisfied with your performance gear, which is why we offer a 28-day return window for all unused items in their original packaging. Please ensure all products are free from horse hair and debris to qualify for a full refund or exchange.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Securely pack your items in their original clear packaging, ensuring all tags remain attached and the product is in a clean, resaleable condition.
Ship to HORZEHOODS
Affix your generated return label to the parcel and drop it off at your nearest authorized courier point, keeping your tracking receipt for reference.
Refund Processing
Once our quality control team inspects your return, we will process your refund or dispatch your exchange within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing